SERVICES OFFERED BY
TELEHEALTH APPLICATION

Consultations with a doctor 24/7

With Telehealth you can call by phone or video a licensed doctor at any hour of the day or night and consult any health issues that you might have.

Download your medical record

You can upload your medical records and download your medical card in real time, where you find all the visits, consultations and medicines recommended by the doctor.

Get a medical prescription online

In case the doctors recommend a medication, they can issue you an electronic prescription which you can print out and show to your pharmacist.

Get discounts on several services

Get a 10-50% discount
for different medical services at
SIGAL Medical Network

Affordable prices for everyone.

How much does Telehealth service cost?

Choose your Telehealth preferred service package

SPORTSMEN PACKAGE ANNUAL PREMIUM
10,000 Lekë/Person
1. Video and audio consultation with general physicians 24/7 in Telehealth Application
2. Check-up – 1 per year (see the list in Telehealth Application)
3. Up to 2,000 euros compensation in cases of surgical interventions
4. Physiotherapy with discounts at SIGAL Health Club
5. Free of charge visit at the occultist
6. Prescription glasses with discounts
7. Free of charge visit at the dentist & 60% discount for teeth cleaning
8. Up to 50% discount within SIGAL Telehealth Network
PUPIL AND STUDENT PACKAGE ANNUAL PREMIUM
5,000 Lekë/Person
1. Video and audio consultation with general physicians 24/7 in Telehealth Application
2. Check-up – 1 per year (see the list in Telehealth Application)
3. Free of charge visit at the occultist
4. Prescription glasses with discounts
5. Free of charge visit at the dentist & 60% discount for teeth cleaning
6. Physiotherapy with discounts at SIGAL Health Club
7. Up to 50% discount within SIGAL Telehealth Network
ADULT PACKAGE ANNUAL PREMIUM
10,000 Lekë/Person
1. Video and audio consultation with general physicians 24/7 in Telehealth Application
2. Check-up – 1 per year (see the list in Telehealth Application)
3. Up to 2,000 euros in monetary compensation in cases of diagnosing with malignant diseases
4. Up to 1,000 euros in monetary compensation in cases of surgical interventions
5. Physiotherapy with discounts at SIGAL Health Club
6. Free of charge visit at the occultist
7. Prescription glasses with discounts
8. Free of charge visit at the dentist & 60% discount for teeth cleaning
9. Up to 50% discount within SIGAL Telehealth Network

TELEHEALTH MEDICAL NETWORK

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PARTNERS’ BENEFITS

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What is Telehealth?

Telehealth is an Android and iPhone mobile phone application which, if downloaded to your smartphone, enables you to communicate 24/7 with a general doctor for any medical complaints you might have.

DOCTOR ONE PHONE CALL AWAY

What specialties do our doctors have?

• Doctors are general practitioners, licensed by the State Medical Order.
• Doctors are also specialist paediatricians.
• If your medical complaint needs a specialist, you can discuss your problem with the general practitioner and get the recommendation(s) from him/her with what specialist you should ask to visit.

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TELEHEALTH BENEFITS

Get discounts at
SIGAL UNIQA Medical Network

All Telehealth customers are provided with a Membership Card.
Each time you go to get a medical service in one of
SIGAL UNIQA’s Medical Networks clinics and hospitals,
you will benefit 10% to 50% discounts.

SCREENSHOTS

Easy & Friendly User

Want to call a doctor? Or you want to see your medical records. Now communication is easier than ever.

Affordable prices for everyone.

How much does the TeleHealth service cost?

Choose your Telehealth preferred service package

INDIVIDUAL PACKAGES ANNUAL PREMIUM
5,000 Lekë/Person
1. Consult with a doctor 24/7 for 365 days
2. Download your medical records in real time
3. Upload and view your examinations answers at any time
4. Get a medical prescription online
5. Get discounts for different services at SIGAL UNIQA’s Medical Network
6. Track online the reimbursement process of your health practice in real time
7. Check-up
FAMILY PACKAGE ANNUAL PREMIUM
10,000 Lekë/Familje
1. Consult with a doctor 24/7 for 365 days
2. Medical consultations for children up to 18 years old
3. Download your medical records in real time
4. Upload and view examinations answers at any time
5. Get a medical prescription online
6. Get discounts for different services at SIGAL UNIQA’s Medical Network
7. Track online the reimbursement process of your health practice in real time

The application is available for free at
Google Play & App Store

Frequently Asked Questions

What is "Telehealth"?

“Telehealth” is an application for mobile phones (android and iphone) so that whenever you need to consult a doctor, you can call him by video or audio 24/7 and wherever you are , inside or outside Albania;

What are some of the functions that the "Telehealth" platform offers me?

Through “Telehealth” you can:
·        Video and audio calls with a GP 24/7 days a week
·        Video and audio calls with specialist doctors, on certain days for which you will be notified by the application if you have it downloaded on your phone;
·        The possibility to read articles about health;
·        Online and 24/7 access to your medical record. During the phone calls, the doctors will leave comments on your medical condition, complaints and symptoms and the recommendations given by them, this information which will help you to have a history ready and in your pocket during future visits, avoiding above all keeping medical papers with you;
·        Real-time access to the contacts and address of the clinics and hospitals with which SIGAL UNIQA has an agreement;
·        In the application you will be able to download your health insurance card electronically at any time.
·        In the application you will be able to view the reimbursement process for your health practice 24/7;

How can I download the "TeleHealth" platform on my phone?

If you enter Playstore or Appstore, in the search section, type Teleshundet. Install the app and log in to register and create your personal profile.

I'm registered and have a personal profile, but I can't make audio or video calls?

In order to benefit from this service, you must have activated our “individual” or “family” packages. These packages are valid for 1 year and are activated by being equipped with a card, which is sold at any Authorized SIGAL UNIQA point. You can also buy these packages on our website. Call us at 04 2 233 308 to get to know the point closest to you or to offer you assistance for buying or ordering cards online.

To whom is the service offered on the "TeleHealth" platform?

SIGAL has created this service for customers and insureds. This means that: you can buy this service at any point of sale authorized by SIGAL UNIQA and any of its offices, or directly on the website. Also, for certain customers, (eg Silver or Gold policy), then you will get this service for free

What specialty do the doctors who respond to "Telehealth" have?

Doctors are general practitioners, licensed in the Medical Order. Doctors are also specialist pediatricians. If your complaint needs a specialist, you can discuss your problem with the general practitioner to better understand the specialty you need.

What time can I call?

There is no time limit to call. This service is open day and night, 365 days a year.

Where does the individual card differ from the family card?

The individual card can be used by 1 person alone and the doctor will only consult the symptoms of one family member.
In order for the doctor to consult the symptoms or concerns of other members of your family, you must be equipped with the Family card.

Where does "TeleMedicine" differ from "TeleHealth"?

Telehealth differs from Telemedicine, as telehealth offers remote medical consultations, while telemedicine offers remote medical services.